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Pickup

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Airport

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Delivery

You can conveniently pick up your purchases  on the way to your gate.  For flights within the Schengen zone, it's best to arrive at the airport 1,5 to 2 hours prior to departure.
You can conveniently pick up your purchases  at  the Meet & Greet point in the arrival hall  right after you land and reclaim your luggage.
You can conveniently pick up your purchases  at  the Meet & Greet point in the arrival hall.
Digital Services Act - FAQs
  •  What is the Digital Services Act (DSA)?
    The Digital Services Act (Regulation (EU) 2022/2065 of 19 October 2022 or DSA) is a set of new EU-rules that regulate the responsibilities of intermediaries that provide digital services (such as online marketplaces).
    The DSA aims to build a safer and fairer online world, by introducing rules that equally protect all users in the EU, both regarding illegal goods, content or services, and their fundamental rights.
    To the extent that Brussels Airport Company NV/SA (“BAC”) offers intermediary services via its Online Shop within the meaning of the DSA, the information on this page will apply to it. 
  •  Points of contact for DSA communication
    Our single point of contact for DSA communication is:
    -    for Member State authorities, the Commission and the European Board for Digital Services, as well as the sellers on our Online Shop: dsa@brusselsairport.be 
    -    for end customers on our Online Shop: customer.care@brusselsairport.be  
    Communication is possible in Dutch, French and English.
  • Transparency reporting
    The DSA obliges us to disclose how we keep our Online Shop safe from illegal content. Therefore, once a year, we publish a transparency report on content moderation in which we have engaged (if any).  The transparency report of 2024 can be found here.
    The number of average monthly active recipients of our services between 17 February 2024 and 17 August 2024 amounted to 241.231 users. 
  • Notice and action mechanism 

    Individuals and entities have the opportunity to submit notices about information they consider to be illegal content on the Online Shop. 
    This can be done by sending an email to dsa@brusselsairport.be. Your notice has to be sufficiently precise and substantiated, and contain at least the following elements:
    a)    a sufficiently substantiated explanation of the reasons why you allege the information in question is illegal content;
    b)    a clear indication of the exact electronic location of that information (e.g. the exact URL(s)) and, where necessary, additional information enabling the identification of the illegal content adapted to the type of content and to the specific type of service;
    c)    your name and email address, except in the case of information considered to involve a criminal offence involving sexual abuse, sexual exploitation, child pornography, contacting children for sexual purposes or inciting, aiding or abetting or attempting to commit such offences; and
    d)    a statement confirming that the information and allegations contained therein are accurate and complete.
    We will process your notice and provide you with a confirmation of receipt of your notice. Without undue delay, we will inform you about our decision and provide information on your possibilities for redress in respect thereof.

  • Internal complaint-handling and out-of-court dispute settlement 
    We may impose certain restrictions with respect to the use of our services if we believe the recipients of our services (both customers of the Online Shop or sellers on the online shop) have violated the law, their contract (for sellers on our Online Shop) or the General Terms and Conditions Online Shop (and as published here). We may also decide not to act on a notice submitted by a recipient.
    If you do not agree with this decision, you can file a complaint via our internal complaint-handling system. More information on how to file a complaint can be found in the General Terms and Conditions Online Shop (for end customers as published here) and in the contract with BAC (for sellers).
    If a recipient is still not satisfied with the way the complaint is handled, it will be able to seek out-of-court dispute settlement before a certified body once appointed by the Belgian regulator for the DSA (the “BIPT”). Once more information on the appointment is available, this page will be updated.
  • Measures and protection against misuse
    BAC may suspend, for a reasonable period and after having issued a prior warning, the provision of our services to recipients who frequently provide manifestly illegal content or unfounded notices or complaints. For more information, see our General Terms and Conditions Online Shop here or your contract with BAC (for sellers). 
    Traceability of Online Shop sellers
    Our Online Shop clearly indicates which professional seller is selling the products/services in question. 
    Information relating to each seller will be published on a specific seller’s page, as made available on our Online Shop.