Our single point of contact for DSA communication is:
-    for Member State authorities, the Commission and the Board, as well as the sellers on our Online Shop:
     dsa@brusselsairport.be 
-    for end customers on our Online Shop:
     customer.care@brusselsairport.be  
Communication is possible in Dutch, French and English.

The DSA obliges us to disclose how we keep our Online Shop safe from illegal articles or content. Therefore, once a year, we will make available a transparency report  on content moderation in which we have engaged (if any). Such a report will become available as from February 2025.
As also required by the DSA, the number of average monthly active recipients of our services between 17 February 2024 and 17 August 2024 amounted to 241.231 users. This number will be updated again in February 2025 for the past 6 months.

In compliance with the DSA, individuals and entities should have the opportunity to submit notices about information they consider to be illegal content on the Online Shop. 
This can be done by sending an email to dsa@brusselsairport.be. Your notice has to be sufficiently precise and substantiated, and contain at least the following elements:
a)    a sufficiently substantiated explanation of the reasons why you allege the information in question is illegal content;
b)    a clear indication of the exact electronic location of that information (e.g. the exact URL(s)) and, where necessary, additional information enabling the identification of the illegal content adapted to the type of content and to the specific type of service;
c)    your name and email address, except in the case of information considered to involve a criminal offence involving sexual abuse, sexual exploitation, child pornography, contacting children for sexual purposes or inciting, aiding or abetting or attempting to commit such offences; and
d)    a statement confirming your bona fide belief that the information and allegations contained therein are accurate and complete.
We will process any of such notices in a timely, diligent, non-arbitrary and objective manner, and we will, without undue delay, notify you about our decision and provide information on your possibilities for redress in respect thereof.

We may impose certain restrictions with respect to the use of our intermediary services if we believe recipients of our services have violated the law, contract (for sellers on our Online Shop) or our general terms and conditions (for end customers on our Online Shop and as published there). We may also decide not to act on a notice submitted by such a recipient based on content that is potentially illegal or violates our general terms and conditions.
If a recipient of our services does not agree with such a decision, it can file a complaint via our internal complaint-handling system. More information on this topic can be found in our Online Shop terms of use (for end customers) and in the contract with BAC (for sellers).
If a recipient is still not satisfied with the way we have handled its complaint, it will – in the near future – be able to seek out-of-court dispute settlement before a certified body. Such certified bodies remain to be appointed by the Belgian regulator for the DSA (the “BIPT”). Once more information is available, we will publish it on this page.